Shipping policy
Shipping Policy
At Homzy, we aim to deliver your products quickly and safely across Australia.
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Processing Time Â
All orders are processed within 1–2 business days after payment is confirmed.
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Delivery Time Â
Estimated delivery time is typically 2–7 business days, depending on your location.
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Shipping Areas Â
We currently ship across Australia.
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Shipping Costs Â
Shipping costs are calculated at checkout or offered as per current promotions (e.g., free shipping on selected orders).
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Tracking Information Â
Once your order has been dispatched, you will receive tracking details via email or message where applicable.
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Delivery Notes Â
For large items such as mattresses, our delivery partner may contact you prior to delivery. Please ensure your contact details are correct.
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Delays Â
While we aim to deliver within the estimated timeframe, delays may occur due to factors outside our control such as courier delays, weather conditions, or high demand periods.
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Incorrect Address Â
Customers are responsible for providing accurate shipping details. We are not responsible for delays or losses due to incorrect address information.
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Damaged or Missing Items Â
If your order arrives damaged or incomplete, please contact us within 7 days of delivery with photos or details so we can resolve the issue promptly.
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For any shipping-related enquiries, please contact us at: Â
homzy.au@gmail.com