Refund policy

Refund & Return Policy

At our store, we want you to be completely satisfied with your purchase. We follow Australian Consumer Law to ensure fair and transparent service for all our customers.

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### ✅ Faulty or Damaged Products
If your item arrives damaged, faulty, or not as described, you are eligible for a replacement or refund.

- Please contact us within 7–10 days of delivery
- Provide photos or videos of the issue
- We will arrange a replacement, repair, or full refund depending on the situation

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### 🔄 Major vs Minor Issues
- Major fault: You can choose a replacement or full refund  
- Minor fault: We may offer repair, replacement, or partial refund

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### 📦 Missing or Incorrect Items
- Missing items must be reported within 10 days of dispatch
- Incorrect items must be reported within 7 days of delivery
- We will arrange replacement or refund at no extra cost

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### 🔁 Change of Mind
We accept returns for change of mind within 14 days of delivery, provided that:
- Item is unused and in original packaging  
- All accessories and manuals are included  

Please note:
- Return shipping costs may apply  
- Restocking fees may be charged in some cases  

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### ❌ What is NOT Covered
We do not cover:
- Damage caused by misuse or improper handling  
- Incorrect installation  
- Damage caused by pets, children, or accidents  
- Normal wear and tear  

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### 🚚 Return Process
To request a return or refund:
1. Contact our support team with your order details  
2. Provide photos/videos if required  
3. We will guide you through the return or replacement process  

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### 📌 Important Notes
- Warranty is provided by the manufacturer (minimum 12 months where applicable)  
- Return requests without proper evidence may be delayed or declined  

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If you have any questions, feel free to contact us — we’re here to help!